Membership terms
How the clubs, the 3-day free trial, automatic renewal and cancelling work.
Draft for review. This text was prepared as a starting point and has not been reviewed by a lawyer. Items in highlighted brackets need your confirmation before launch.
Last updated: [date of launch]
1. Who we are
The Enclosure is the travel membership of Black Opal Inc. (“Black Opal”, “we”, “us”), [registered address], Calgary, Alberta, Canada. Membership payments are processed by our payments partner and appear on your card statement as PERKTRIBE TECHNOLOGY. Questions: members@blackopal.ca or +1 587 894 1370.
2. Clubs and prices
There are three monthly memberships, billed in US dollars:
- Travel Club: US$9.99 per month
- Perks & Loyalty Club: US$29.99 per month
- Sports & Events Club: US$59.99 per month
Each club includes the benefits of the club before it, as described on our membership page. Applicable taxes may be added at checkout. Your bank may charge its own foreign-exchange fees.
3. Free trial and automatic renewal
New members get a 3-day free trial. You add a payment card when you start the trial; nothing is charged during the trial. Unless you cancel before the trial ends, your membership starts automatically and your card is charged the monthly price on the day the trial ends, and then every month on the same date until you cancel. We email you a reminder about 24 hours before the first charge. One free trial per person [and per household, if you want that limit].
4. Cancelling
You can cancel at any time from the “Manage membership” link in our website footer or your welcome email, or by emailing members@blackopal.ca. If you cancel during the free trial, you will not be charged. If you cancel after a payment, your membership continues until the end of the month you have paid for and is not renewed. Except where the law requires otherwise, we do not refund partial months. [Confirm your refund policy, e.g. a goodwill refund if a member contacts you within 48 hours of an unexpected first charge.]
5. Changes to prices or benefits
We may change prices or benefits. We will give you at least 30 days’ notice by email before a price increase applies to you, and you can cancel before it takes effect.
6. Travel bookings and partner benefits
Membership gives you access to our travel directors, booking service and member benefits. Trips, tickets, hotel stays, flights and packages you book are separate purchases with their own prices and conditions, including the terms of the airlines, hotels, venues and other suppliers that provide them. Partner hotel privileges, upgrades and amenities depend on availability and on each partner’s rules and are not guaranteed. Event dates shown as provisional may change. [Confirm wording with your travel supplier agreements.]
7. Gold Points
Members earn Gold Points on eligible bookings at the rate for their club (1, 3 or 5 points per US$1), plus any monthly bonus shown for their club. Gold Points have no cash value until redeemed under these rules: [minimum points to cash out, the value of a point, how and when cash-outs are paid, how long points last, and what happens to points when a membership ends]. Points earned on bookings that are cancelled or refunded are removed. We may correct points credited in error.
8. Early access, ballots and priority windows
Early-access windows, the Thursday Drop, monthly ballots and priority holds give members a chance to request limited inventory first. They do not guarantee availability, and ballot results are final. [If ballots involve prizes, check local contest rules.]
9. Our responsibility
We take care in arranging your travel, but we are not responsible for the acts or omissions of independent suppliers, or for events outside our reasonable control. Nothing in these terms limits rights you have under consumer protection law that cannot be limited. [Have this section reviewed by a lawyer.]
10. Ending a membership
We may suspend or end a membership for misuse, fraud or non-payment. If a payment fails, we will try again and email you; if it still cannot be collected, the membership may end.
11. Governing law
These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there. [Confirm, and check rules for members outside Canada.]