Privacy policy
What we collect when you join or book, how we use it and who we share it with.
Draft for review. This text was prepared as a starting point and has not been reviewed by a lawyer. Items in highlighted brackets need your confirmation before launch.
Last updated: [date of launch]
What we collect
- When you join: your name, email, phone number, home city and anything you tell us about how you like to travel.
- When you pay: your card is entered directly with our payment processor, Stripe. We never see or store your full card number. We receive your name, email, billing country and postal code, and the status of your membership.
- When you request a trip or package: the details you send, such as dates, travellers and notes.
- When you book travel: the information needed to make the booking, such as traveller names, dates of birth and passport details, which we share only with the suppliers involved.
How we use it
To run your membership and trial, take payments, send your welcome and trial-reminder emails, have your travel director contact you, arrange the travel you ask for, and tell you about member offers. You can opt out of marketing emails at any time; we will still send messages about your account.
Who we share it with
- Stripe, to process payments and manage your subscription.
- Google (Gmail and Google Sheets), which we use to send emails and keep member and request records.
- Netlify, which hosts this website.
- Travel suppliers (airlines, hotels, venues, tour operators) when you book with them through us.
Some of these providers store data outside Canada, including in the United States. We do not sell your personal information.
How long we keep it
We keep membership and booking records while you are a member and for [e.g. 7 years] afterwards for tax and accounting purposes, then delete them.
Your choices
You can ask to see, correct or delete your personal information, or withdraw consent to marketing, by emailing members@blackopal.ca. If you are not satisfied with our answer, you can contact the privacy regulator where you live (in Alberta, the Office of the Information and Privacy Commissioner).
Cookies
This website does not use advertising or tracking cookies. It remembers small preferences in your own browser only. Stripe’s checkout pages use their own cookies to process payments securely and prevent fraud.
Contact
Privacy contact: [name or role], Black Opal Inc., members@blackopal.ca, +1 587 894 1370.