How does the free trial work?
Every club starts with a 3-day free trial. You add a card when you sign up, and nothing is charged until the trial ends. On day 4 we charge your club's monthly price ($9.99, $29.99 or $59.99), then the same amount every month. We send a reminder 24 hours before the first charge. Cancel before then and you won't be charged.
How do I cancel?
Cancel any time from your account page in one step. Your membership stays active until the end of the period you've paid for.
Why do packages say "Price on request"?
Signature packages are built around limited hospitality and hotel allocations, and prices depend on your room and party size. Request a package and your Black Opal concierge will send a quote, usually within one business day.
What does "Provisional dates" mean?
Some organisers haven't confirmed next year's dates yet. We show the expected dates so you can plan, and update the calendar as soon as dates are confirmed.
How do Gold Points work?
You earn Gold Points on every booking: 1 per dollar with Travel Club, 3 with Perks & Loyalty and 5 with Sports & Events. Perks & Loyalty and Sports & Events members also get 500 bonus points each month and can cash out at 100 points = $1 once they have 5,000 points, or use points as travel credit at 100 points = $1.25. Points expire after 24 months without activity.
Can I switch between memberships?
Yes. Upgrade at any time and we'll credit the unused part of your current membership. Your Gold Points come with you.
How does my travel director work?
Every club includes your own Black Opal travel director. After you join, they call to learn how you like to travel. From then on, that same person plans and books your trips one-to-one and applies every hotel privilege and upgrade available to you.